Privacy Policy

1. Introduction

Quaktorxghor ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you visit quaktorxghor.world or place an order for Auronil.

This Policy complies with the Privacy Act 2020 (New Zealand) and the principles of the General Data Protection Regulation (EU/UK GDPR) where applicable.

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Identity data: first name, last name.
• Contact data: email address, telephone number, delivery address.
• Order data: details of products purchased, order history.
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website.
• Usage data: information about how you use our website.
• Marketing preferences: your preferences for receiving communications from us.

3. How We Collect Personal Data

We collect data through:

• Direct interactions: when you fill in the order form, contact us by email or phone, or request information.
• Automated technologies: cookies, server logs, and similar technologies as you interact with our website. See our Cookie Policy for more detail.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: processing your order, arranging delivery, and managing your account.
• Legitimate interests: improving our website, fraud prevention, and communicating with you about your order.
• Consent: sending marketing communications where you have opted in; placing non-essential cookies.
• Legal obligation: compliance with applicable law, including tax and accounting requirements.

5. How We Use Your Personal Data

We use your personal data to:

• Process and fulfil your orders.
• Communicate with you about your order, including order confirmation and delivery updates.
• Respond to your enquiries and provide customer support.
• Comply with legal and regulatory obligations.
• Improve our website and user experience.
• Send you marketing communications where you have given your consent (you may withdraw consent at any time).

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Service providers: third-party companies that provide IT, payment processing, delivery, and analytics services on our behalf, subject to binding data processing agreements.
• Professional advisers: lawyers, accountants, and auditors as required.
• Regulators and authorities: where required by law, court order, or governmental authority.

All third parties are required to respect the security of your personal data and process it only in accordance with our instructions.

7. International Data Transfers

Some of our third-party service providers may be located outside New Zealand or the European Economic Area (EEA). Where we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy:

• Order and customer data: 7 years from the date of the order to comply with tax and accounting obligations under New Zealand law.
• Marketing data: until you withdraw consent or unsubscribe.
• Technical and usage data: up to 26 months.

9. Your Rights

Under the Privacy Act 2020 (NZ) and, where applicable, GDPR, you have the right to:

• Access your personal data (Information Privacy Principle 6).
• Correct inaccurate or incomplete data (Information Privacy Principle 7).
• Erasure of your data (right to be forgotten, subject to legal retention obligations).
• Restrict or object to certain processing.
• Data portability where technically feasible.
• Withdraw consent at any time without affecting the lawfulness of prior processing.
• Lodge a complaint with the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz.

To exercise any of your rights, contact us at service-infoask@quaktorxghor.world. We will respond within 20 working days as required by the Privacy Act 2020.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. All data transmission occurs over HTTPS. Access to personal data is restricted to authorised personnel only.

11. Cookies

Our website uses cookies. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

12. Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when the Policy was last updated. We encourage you to review this page periodically.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Quaktorxghor
139 Florence Road, Winton 9782, New Zealand
Phone: +6432366089
Email: service-infoask@quaktorxghor.world